Your usage will reflect the line that you have selected to use as the default at any given time. If both lines have mobile data, which one can I use and which one will show on my bill?īoth lines can access mobile data but only one line can access mobile data at any given time to prevent duplicating charges. If you receive a call on the other line while on a call using the first line, the incoming call will go to voicemail.ĥ. While on a call using one line, the other line is in standby. What happens when I receive a call on my secondary line while I’m on a call on my primary line?īoth lines can be connected to the network at all times. These labels can be customized and may vary depending on operating system and active carrier.Ĥ. How do I know which line I’m using at any given time?Įach line is individually labelled to differentiate between numbers. Do I need an active physical SIM in my phone to activate an eSIM?Ĭompatible Android Smartphone: No, a customer can activate a phone using an eSIM QR code on compatible Android phones on Android 10 and newer.Ĭompatible iOS Smartphone: At this time, compatible iOS smartphones require a physical SIM card to be activated first in order to provision the device warranty, after which you can switch to eSIM.ģ. Postpaid and Prepaid plans on the Rogers Network can be used with an eSIM. Or if you cannot submit a ticket via SIMon then Click here. To contact customer support : Submit a support ticket via SIMon the chat bot Click here You can contact customer support below or by the links provided by not because I just realized there are no links in the above post so skip that idea and just use the links below.type "porting problem" and "human" and follow the prompts to submit your ticket. You can always try the telus porting department phone # again to see if you can cancel that way and report back if you can? This is a case highlighting the importance of including an alternate phone number when porting a phone number into public mobile.which you smartly did! Use the link below for more info and contact info for Phonebox. So before they will do this you must contact pm customer support to cancel the port request you initiated upon activation. Once approved they prepare your account # and contact you with it via email. How can I has a different way of porting out your number and basically requires you to contact them to port out which authorizes the port request by the customer. I want to cancel the porting out request that I made by IMEI to Public Mobile, I cannot reach them as they cannot identify my phone number when I called the phone number that they gave There are duplicated requests of porting out, unless they are cancelled, porting out cannot be done.Ħ. I contacted Phonebox to unblock it, but they said the porting out request should be initiated from Phonebox. Public Mobile contacted my alternative phone number later, and they said porting out is pending because Phonebox blocks porting out and contact phonebox to stop that.ĥ. After that, I called someone, they got a call with the phone number that I wanted to port out. So, I started activating my Public Mobile sim without the account number because Public Mobile required "account number or IMEI". I contacted PhoneBox before porting out in order to get an account number, but they didn't provide anything.Ģ. But, I still cannot get incoming calls.ġ. Current situation: I thought my phone number was ported out because I could call and the phone number of the receiver displayed my phone number.
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